Frequently Asked Questions

What happens if I need to return an item?

What happens if I need to return an item?


Should you receive the goods {and they are not body jewellery or earrings} and they are not exactly what you wanted, you may return the goods in its original packaging, within 7 days of receiving the goods and we can provide an exchange or another size or a credit. Unfortunately we can not exchange or refund on body jewellery or earrings including sleepers and studs due to hygienic reasons. So please choose such items carefully. We will endeavor to process your return Monday-Friday within 48 hours of receiving the returned item.

Colour variations can occur with photography and use of different monitors and screens. These variations are generally minimal but if the item is not the colour you expected and you don’t like it and  would like to exchange it, you may return the goods for an exchange. Re sending an additional item may require a further freight charge, especially if the item was of a low value or it is rural delivery or sent internationally.

If  the goods shipped to you are faulty, we will gladly meet our obligations under the Consumer Guarantees Act. In every case this will be repair or replace, or if not possible we will refund. Proof of purchase {invoice} must be supplied before  a warranty can be done. If a refund is required, this will exclude the  shipping cost of returning the item to us.

We do not warranty for wear and tear, misuse of the product, or  deliberate/accidental damage. Be careful to store sterling silver items separately so they do not scratch against other jewellery.  Tongue bar balls in plastic are not guaranteed.  Nose studs with glued in jewels are not guaranteed to keep their gem. We do not guarantee that glued in shell or jewel items will last and we recommend keeping these items out of hot sun, hot detergents when doing dishes, hot showers or saunas, as these can weaken the glue.

Our returns address is

Silver Surfers

38 Sovereign Drive,

Papamoa Beach


New Zealand  3118

Our email is

Our bank account for deposit of $6.50 to cover the courier fee and exchange items for the New Zealand domestic market. It is $10.90 for rural delivery

ANZ bank account  060729-0330960-04 account name Silver Surfers Ltd