Frequently Asked Questions

Freight Shipping Charges

Freight Shipping Charges

NOW WE OFFER FREE FREIGHT FOR DOMESTIC RETAIL SALES OVER $50

Delivery and Delivery charges

Prices on the website exclude freight charges. Orders over $50 retail are now freight free for domestic New Zealand orders.

International shipping can be done with an International Air Post Tracked satchel for $16. This service is tracked and takes four to ten days. {It is not available for all countries}

We now have an option to use DHL Express which is quicker and track and traced for a higher fee of $25.50.

Shipping and Delivery within New Zealand

We only deliver to New Zealand street addresses {couriers do not deliver to PO boxes as no one can sign for them} or  internationally by New Zealand International Post.  A total delivery price will be provided in the order summary.

All deliveries  in New Zealand  are track and traced and must be signed for. If no one is present to write a signature, you will be left a card to arrange for a  re delivery date.

Currently we are using couriers  NZ  Couriers Post and PBT for bigger items

We endeavor to ship all items ordered within 24 hours Monday to Friday. Couriers do not pick up on weekends and orders received after 1.30 pm will roll over to the next day.  Allow 2-3 days for South Island deliveries, overnight for North Island, and three days for rural addresses.  A surcharge does apply for rural delivery,  Waiheke Island and Great Barrier Island.

International Shipping

International shipping is now mostly track and traced. We are pleased to say this tracked option is a safer choice.

The International Post Tracked estimates delivery between 3 to 10 working days. Not every country has track and trace ability and if the option is not available we will send your order by regular Air post. This is not tracked. The cost for sending by  air post is the same as tracked. NZ $16. Please see list below to check if your country is included.

You can now choose to pay DHL express international for $25.50.  It has track and trace and is insured.  Delivery time is between 2-4 days, depending on the country.  This option is awesome if you need your product more quickly. It is a good option if your country does not have the cheaper tracked international post option.

We will not be responsible for import duty and customs clearance or any charges required by your country’s customs office so please check before purchasing.

These countries have international track air.

Australia, Belgium, Brazil, Canada, China, Denmark, Finland, Germany, Hong Kong, Iceland, Ireland, Italy, Japan, Korea-republic of {South}, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Netherlands, Norway, Poland, Portugal, Russian Federation, Serbia, Singapore, Slovenia, Spain, Sweden, Switzerland, Turkey, UK and USA

New Zealand Shipping Costs

Courier costs for orders in New Zealand that will fit in an A 5 satchel $4.35 nationwide{that’s most jewellery small orders}

Rural deliveries incur a surcharge. Our rural charge is $8.85

For shoe box size parcels nationwide $9.50

For box size parcels South Island $17 per 10 kilo

North Island $10.50 per 10 kilo