Frequently Asked Questions

Privacy Policy

silver surfers privacy policy

At Silver Surfers we absolutely value our customers and respect your privacy. If you decide to subscribe to our newsletter, we collect only your email and name given through our website. We use it to email updates and offer deals.  This is in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties.  If you decide you no longer wish to receive our email letter,  it is really simple to just unsubscribe in the body of the email. We are not so pesky with our email letters, with no more than one a week or fortnight. We try to give away specials for you to get great deals and sometimes free vouchers.

We may collect personal information about you, such as your name, email address, postal address, phone number,  when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.

We may use your personal information in the following ways:

  • To process and fulfill your order, including to send you emails to confirm your order status and shipment
  • To communicate with you and to send you information by email,  about our products, services and promotions, unless you have directed us not to contact you with promotional communications
  • To help us address problems with and improve our site design, products and services
  • To enhance your shopping experience by sending occasional emails if you choose to subscribe
  • To contact you if necessary

You always have the choice not to receive marketing information by unsubscribing

We may share your personal information in the following ways:

With our service providers who manage our customer information and perform services on our behalf  such as fulfilling promotions, sending communications to our customers etc. We do not authorise these service providers to make any other use or disclosure of your information.

To conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law

To protect our rights or property or those of our related companies
To enforce our terms and conditions
To act in the interest of Silver Surfers, customers or others.

We only want to communicate with you only if you want to hear from us.  You can choose to opt out of email promotional communications by clicking unsubscribe in the body of the email.

If you change your mind you can start receiving promotional communications from us again by resubscribing up when you visit our website.

Please note that if you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognise you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. Cookies may also be used to collect transaction information needed by a scrip or loyalty program to which you have authorised us to provide your personal information.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.