FAQ’s and Freight Shipping Charges

The best way to get an accurate ring size is to visit a jeweler. They can easily measure your finger with a set of ring sizers or measure an existing ring you own on a ring stick.

Ring Sizing at Home

If you can’t get to a jeweler, you can use our chart and these two methods to find your size at home.

Method 1: Measure a Ring You Already Own

1. Take an existing ring that fits the intended finger.
2. Lay the ring flat on a table and measure its inside diameter (the width straight across the inside of the ring).
3. Match this measurement to the diameter column in our size chart.

Method 2: Measure Your Finger

1. Take a strip of paper about 2 cm wide.
2. Wrap the paper tightly around the base of the finger you’re buying the ring for.
3. Mark with a pen where the paper overlaps.
4. Remove the paper and use a ruler to measure the length from the end to your pen mark. This is your finger’s circumference.
5. Match this measurement to the circumference column in our size chart.

Important Tips for Measuring at Home:

• Be Accurate: For the paper method, make sure you wrap the paper as tightly as possible.
• Go Over the Knuckle: Measure the base of your finger, not your knuckle. A ring should fit over the knuckle but not feel too tight on the base of your finger.
• Consider Temperature: Your fingers can change size throughout the day. Avoid measuring when you’re feeling too hot or too cold.
• Wide Bands: If you’re buying a wide-band ring, consider going up a half size to ensure a comfortable fit.

Use this chart to find your perfect fit. Our sizes (Medium to XXL) are in typical New Zealand sizing, so they have a generous fit.

All measurements can be taken in either centimeters or inches.

How to Measure

• Body Length: Measure from the top of your shoulder down the length of your body.
• Chest: Measure across your chest from the midpoint of one armpit to the other.
• Sleeve Length: Measure from the tip of your shoulder down to your wrist.
• Arm Length: Measure the length of your armhole from the top of your shoulder to your armpit.

Tips for Sizing

Consider the part of your body that is usually the trickiest to fit. For example, if you have long arms, you might want to choose a looser size to ensure the sleeves are a comfortable length.

Don’t worry if you get the size wrong! We’re happy to exchange it for another size, provided we have it in stock.

This size chart also applies to our ladies’ jackets.

For the Pixie jacket specifically, the waist is 4 inches smaller than the chest for a tapered fit.

We offer several secure ways to pay for your order.

• PayPal: You can pay using your PayPal account or your credit card through the PayPal gateway, which ensures a high level of security at checkout.
• Direct Bank Transfer: If you are in New Zealand, you can pay by direct credit into our bank account. This is a great option for domestic customers, but it may not be the most economical for international orders.

Our account details are: Bank: ANZ Account Name: Silver Surfers Account Number: 06-0729-0330960-04

Prices on the website exclude freight charges. Orders over $50 retail are now freight free for domestic New Zealand orders. This does not include rural deliveries.

International shipping can be done with an International Air Post Tracked satchel for $19. This service is tracked and takes four to ten days. {It is not available for all countries}

We now have an option to use International Courier Express which is quicker and track and traced for a higher fee of $36.

We only deliver to New Zealand street addresses {couriers do not deliver to PO boxes as no one can sign for them} or  internationally by New Zealand International Post.  A total delivery price will be provided in the order summary.

All deliveries  in New Zealand  are track and traced and must be signed for if they are over $38. If no one is present to write a signature, you will be left a card to arrange for a  re delivery date. I you are happy for the item to be left without a signature, please say so in the notes at checkout.

Currently we are using couriers  NZ  Couriers Post and PBT for bigger items

We endeavor to ship all items ordered within 24 hours Monday to Friday. Couriers do not pick up on weekends and orders received after 1.30 pm will roll over to the next day.  Allow 2-3 days for South Island deliveries, overnight for North Island, and three days for rural addresses.  A surcharge does apply for rural delivery,  Waiheke Island and Great Barrier Island.

Courier costs for orders in New Zealand that will fit in an A 5 satchel $6.50 nationwide{that’s most jewellery small orders}

Rural deliveries incur a surcharge. Our rural charge is $10.90

For shoe box size parcels nationwide $12

For box size parcels South Island $19 per 10 kilo

North Island $12 per 10 kilo

International shipping is now mostly track and traced. We are pleased to say this tracked option is a safer choice.

The International Air Economy Tracked estimates delivery between 3 to 10 working days. Not every country has track and trace ability and if the option is not available we will send your order by regular Air post which is not tracked. however most countries are tracked. The cost for sending by  air post is the same as tracked. NZ $19. Please see list below to check if your country is included.

You can now choose to pay International Courier for $36.  It has track and trace and is insured.  Delivery time is between 2-4 days, depending on the country.  This option is awesome if you need your product more quickly. It is a good option if your country does not have the cheaper tracked international post option.

We will not be responsible for import duty and customs clearance or any charges required by your country’s customs office so please check before purchasing.

These countries have international track air.

Australia, Belgium, Brazil, Canada, China, Denmark, Finland, Germany, Hong Kong, Iceland, Ireland, Italy, Japan, Korea-republic of {South}, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Netherlands, Norway, Poland, Portugal, Russian Federation, Serbia, Singapore, Slovenia, Spain, Sweden, Switzerland, Turkey, UK and USA

We offer wholesale options for genuine retail businesses looking to sell our products. We require all wholesale partners to be established stores or active retailers.

Our wholesale prices are lower than our retail prices, reflecting the bulk orders and ongoing relationship we hope to build. To protect our existing wholesale partners, we avoid selling the same products to two businesses that are in close proximity. However, we may offer different product lines, such as our wool or sterling silver items, to multiple businesses in the same area.

With over 25 years of experience wholesaling in New Zealand and Australia, we’ve built a reputation for quality and reliability. To make ordering easy, we can set up a unique website login for you with a special price structure.

For more information on our wholesale program, please contact us at info@silver-surfers.co.nz.

Kind regards, Sandra

Caring for Your Silver & Copper Jewelry

Keeping your jewelry looking its best is simple with the right care. Here are our top tips for cleaning and protecting your favorite pieces.

Sterling Silver Care

Polishing & Cleaning

• Silver Polishing Cloth: This is the easiest method. The cloth is treated with special chemicals—just rub it over your jewelry to restore its shine.
• Silvo: For a deeper clean, Silvo is a great, economical option. Apply a small amount to a clean cloth, rub it on the silver, then use a separate clean cloth to buff it to a shine. This method can be a bit messier as it removes more tarnish (the black residue), but it’s perfect for polishing many items at once.

Tip: Some silver jewelry has intentional black sections to highlight a pattern. This is created by a process called oxidization. A polishing cloth won’t get into these deep areas, preserving the design.

What to Avoid

• Don’t Use “Silver Dip” Cleaners: These products can eventually discolor the silver and may damage any stones.
• Avoid Abrasives: Don’t use toothpaste, as it’s too abrasive and can scratch the surface of your jewelry.
• Harsh Chemicals: Never expose your silver to bleach, ammonia, alcohol, nail polish remover, or turpentine.

Preventing Tarnish

Silver naturally tarnishes when exposed to air and certain elements. Here are some things that can speed up the process:

• Pollution and acidic skin.
• Sulfur in hot pools or sweat.
• Hot temperatures.

Wearing your jewelry frequently can actually help prevent tarnish, as the constant rubbing against your clothes polishes it without you even trying!

Glued-In Jewels & Shells

Some of our jewelry features stones or shells that are glued, not set with prongs. To prevent the glue from weakening, please take care to protect these items from heat and chemicals.

• Remove this jewelry before showering, bathing, or doing dishes.
• Avoid leaving it in hot places, like on the dashboard of your car on a sunny day.

If a stone does come loose, it can often be reset. You can find strong, clear jewelry glue at many craft stores, or you can return the item to us for repair (customer must cover the return shipping).

Copper & Bronze Copper Care

All of the tips above apply to our copper and bronze jewelry as well. For cleaning, Silvo works great, but Brasso is even more effective for a deeper shine.

Have you ever wondered what “sterling silver” actually means? It’s a hallmark of quality that indicates the metal is 92.5% pure silver and 7.5% other metals, typically copper. This precise ratio is an international standard.

• Why not 100% silver? Pure silver is too soft, tarnishes easily, and isn’t durable enough for everyday wear. The added metals make it stronger, more resistant to tarnish, and easier for jewelers to work with, ensuring your jewelry lasts.

Sterling Silver vs. Silver Plated

It’s crucial to know the difference:

• Sterling Silver: This is the genuine article. It’s solid metal all the way through, so you can always polish it back to its original shine, even after years of wear.
• Silver Plated: This means a base metal has only a thin coating of silver on top. The coating is prone to rubbing off and discoloration over time, and it won’t last. Silver-plated items are much cheaper but don’t hold their value or durability.

We guarantee that all of our silver jewelry is genuine sterling silver.

What Affects the Price?

The cost of sterling silver is often determined by its weight. A heavier chain, for example, contains more silver and is generally thicker and stronger. Lighter, more delicate chains will be less expensive, but they offer their own unique, elegant appeal. Ultimately, your choice comes down to personal style and budget.

About Our Sterling Silver

While some alloys use other metals like germanium or platinum to reduce tarnish, our sterling silver is a simple, quality alloy. It’s the same reliable material used by many top jewelry manufacturers, ensuring you’re getting a durable and beautiful product that will stand the test of time.

We want you to love your purchase. If you’re not completely satisfied, you can return items within 7 days of receipt for an exchange, a different size, or a credit. Items must be in their original packaging.

Returns & Exchanges

• Exclusions: For hygiene reasons, we cannot accept returns or exchanges on body jewelry or earrings, including sleepers and studs. Please choose these items carefully.
• Processing Time: We’ll process your return within 48 hours of receiving the item back at our warehouse, Monday through Friday.
• Color Variations: Please note that product colors can vary slightly due to photography and differences in monitors or screens. If the color isn’t what you expected, you may return the item for an exchange. You will be responsible for the shipping fee to resend the new item, especially for low-value, rural, or international deliveries.

Faulty or Damaged Items

If your item is faulty, we will meet our obligations under the Consumer Guarantees Act. We will first offer to repair or replace the item. If that’s not possible, we will issue a refund. A copy of your original invoice must be provided for all warranty claims. Please note that refunds do not include the original shipping cost.

• Our warranty does not cover:
  • Normal wear and tear.
  • Misuse of the product.
  • Deliberate or accidental damage.
• Specific Exclusions: We do not guarantee glued-in jewels or shells, plastic tongue bar balls, or nose studs with glued-in jewels. To protect glued items, we recommend keeping them out of hot water, detergents, hot sun, and saunas. To prevent scratching, store your sterling silver jewelry separately from other items.

Shipping a Return

Please send all returns to the following address:

Silver Surfers 38 Sovereign Drive, Papamoa Beach Papamoa, New Zealand 3118

If you’re exchanging an item within New Zealand, you can cover the return courier fee by depositing $6.50 (or $10.90 for rural delivery) into our bank account:

• Bank: ANZ
• Account Name: Silver Surfers Ltd
• Account Number: 06-0729-0330960-04

For any questions about your return, please email us at info@silver-surfers.co.nz.